Grass Valley Kayak HD Installation v.6.8.8 - Manual (Page 151)

Kayak HD — Installation and Service Manual 151
Troubleshooting and Diagnostics
6. Click the Reset Stats button to reset the ping values in the upper part of
the Netcheck window.
7. Click the Remove Selected button to delete any network components you
have selected from the Netcheck window.
8. To scan the network again click on Remove All and then click Scan.
Note Firewalls and antivirus software may block computer network connections to
the Kayak HD. Some operating systems have a separate internal software
firewall that is turned on by default. If you are experiencing network problems
try turning off all firewall and antivirus software including that which comes
with the operating system.
Lost LAN Connection
If the panel has lost the IP address, and therefore does not connect automat-
ically, you can re-connect to the frame.
1. Press these buttons all at the same time in the Transition panel:
Black Preset + Trans PVW + Key3
This switches the Effects subpanel into address entry mode.
2. Type in the last group of the frame IP address (Example: If the address
is 192.168.0.70 type in 70) and press
Enter .
3. The panel will load systemfiles and should then re-connect to the
frame.
Problems with Network Configuration
When an IP address of a Kayak HD frame has been changed in order to
integrate the devices into an existing network and the subnet mask of the
device does not fit to the mask of the network, the connection between
frame and panel will be lost.
In this case establish a serial terminal connection to the frame and replace
the IP address.
CAUTION This should be done only by qualified service personnel.
1. Open a command tool (terminal shell) and type in the following
command:
sysIPAddressSet ""
Example: sysIPAddressSet "192.168.0.71"