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Troubleshooting a serial i/o device, Troubleshooting a usb device – Dell PowerEdge T605 User Manual

Page 165

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Troubleshooting Your System

165

Troubleshooting a Serial I/O Device

Problem

Device connected to the serial port is not operating properly.

Action

1 Turn off the system and any peripheral devices connected to the serial

port.

2 Swap the serial interface cable with a working cable, and turn on the

system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help"
on page 205.

3 Turn off the system and the serial device, and swap the device with a

comparable device.

4 Turn on the system and the serial device.

If the problem is resolved, replace the serial device. See "Getting Help" on
page 205.

If the problem persists, see "Getting Help" on page 205.

Troubleshooting a USB Device

Problem

System message indicates a problem with a USB device.

One or more USB devices are not operating properly.

Action

1 If a single USB device is experiencing a problem, perform the following

procedure. For problems with multiple USB devices, skip to step 2.

a

Turn off the USB device, disconnect the USB cable from the system
briefly, and reconnect the cable.

b

Restart the system, enter the System Setup program, and ensure that
all USB ports are enabled (see "Entering the System Setup Program"
on page 43).