Bio-Rad Image Lab™ Software - Manual (Page 193)

User Guide | 193
B Troubleshooting
Follow these suggestions to troubleshoot your system.
Problem Possible Cause Solution
Camera does not
respond/camera not
found  Power to the camera
may be turned off.
 The camera cables may
not be seated properly.
 The software driver for
the camera is missing.
 Computer power-saving
modes may be
interfering with the
camera driver.
 The cables may be
defective.
 The camera may be
defective.
 Turn on the power to the camera.
 Make sure that all cables are
connected as shown in the
Installation Guide.
 If the camera driver is not present,
reload the camera driver from the
Image
Lab™ software CD.
 Disable the power-saving modes on
the computer.
 Replace the cables.
 Replace the camera.
Horizontal stripes in
image when using
the UV mode  The emission filter may
not be positioned
properly.  Move the filter lever so that the filter
slider positions the filter under the
camera lens.
Image is not visible
on the monitor  The monitor settings are
incorrect.
 The lens cap is
attached.
 See your computer manual for the
proper settings.
 Remove the lens cap.