MTS Series 793 - Manual (Page 8)

MTS Series 793 Tuning and Calibration Technical Support 8
Before You Contact MTS
MTS can help you more efficiently if you have the following information
available when you contact us for support.
Know your site
number and system
number
The site number contains your company number and identifies your equipment
type (material testing, simulation, and so forth). The number is usually written on
a label on your MTS equipment before the system leaves MTS. If you do not
have or do not know your MTS site number, contact your MTS sales engineer.
Example site number: 571167
When you have more than one MTS system, the system job number identifies
which system you are calling about. You can find your job number in the papers
sent to you when you ordered your system.
Example system number: US1.42460
Know information from
prior technical
assistance
If you have contacted MTS about this problem before, we can recall your file.
You will need to tell us the:
• MTS notification number
• Name of the person who helped you
Identify the problem Describe the problem you are experiencing and know the answers to the
following questions:
• How long and how often has the problem been occurring?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before the
problem started?
• What are the model numbers of the suspect equipment?
• What model controller are you using (if applicable)?
• What test configuration are you using?