Toshiba Tecra 8100 - Manual (Page 152)

9-12 Troubleshooting User's Manual
Tecra 8100 User's Manual – 8100_UK.DOC – ENGLISH – Printed on 13/12/99 as IM8100UK
Printer
Refer also to the printer sections in Chapter 8, Optional Devices , and to
the troubleshooting and other relevant sections in your printer and
software documentation.
Problem Procedure
Printer does not turn on. Check that the printer is connected to an electric
outlet. Make sure the outlet is supplying power
by plugging in an appliance.
Computer/printer do not
communicate
Make sure the printer is turned on and is online
(ready to use).
Inspect the cable connecting the printer to the
computer for damage. Make sure it is securely
connected.
A parallel printer connects to the parallel port and
a serial printer to the RS-232C serial port. Make
sure the ports are configured correctly.
Make sure your software is configured to
recognise the printer. Check your printer and
software documentation.
Printer error Check your printer documentation.
If problems persist, contact your dealer.
Pointing device
If you are using a PS/2 or serial mouse, also refer to Chapter 8, Optional
Devices , and to your mouse documentation.
AccuPoint II
Problem Procedure
On-screen pointer
does not respond to
AccuPoint II operation
If a PS/2 or serial mouse is connected, check the
Hardware Setup or TSETUP program. The
Pointing Device
option should be set to
Simultaneous
to use both the AccuPoint II
and an external mouse.
If problems persist, contact your dealer.