Toshiba Tecra 8100 - Manual (Page 141)

User's Manual Troubleshooting 9-1
Version
1
Last Saved on 10/12/99 02:16
Tecra 8100 User's Manual – 8100_UK.DOC – ENGLISH – Printed on 13/12/99 as IM8100UK
Chapter 9
Troubleshooting
Toshiba designed the computer for durability. However, should problems
occur, following the procedures in this chapter can help to determine
the cause.
All readers should become familiar with this chapter. Knowing what might
go wrong can help prevent problems from occurring.
Problem solving process
Resolving problems will be much easier if you observe the
following guidelines:
„ Stop immediately when you recognise a problem exists. Further action
may result in data loss or damage. You may destroy valuable problem-
related information that can help solve the problem.
„ Observe what is happening. Write down what the system is doing and
what actions you performed immediately before the problem occurred.
If you have a printer attached, print a copy of the screen using PrtSc.
The questions and procedures offered in this chapter are meant as a
guide, they are not definitive problem solving techniques. Many problems
can be solved simply, but a few may require help from your dealer. If you
find you need to consult your dealer or others, be prepared to describe
the problem in as much detail as possible.