1 introduction, Software features – HP Library and Tape Tools User Manual
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1 Introduction
HP Library and Tape Tools (L&TT) is a collection of storage hardware management and diagnostic
tools for HP tape mechanisms, tape automation, magneto-optical and archival products. L&TT
assembles these tools into a single and convenient program.
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“Known issues and limitations in L&TT 4.17” (page 11)
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“Supported products and operating systems” (page 13)
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“Finding additional information” (page 13)
Software features
L&TT offers the following features:
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Installation check—L&TT guides you through a basic installation check of your product. The
software assists the user in choosing an appropriate HBA and SCSI IDs, ensuring that the
device is detected by the system, and verifying the key device functionality.
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Device identification—L&TT clearly identifies the storage products connected to the system,
along with the key information on the product configuration and status.
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Troubleshooting tests—L&TT provides various tests to verify product functionality or to isolate
product issues. The tests include device self-tests, read/write tests on drives, exerciser tests for
autoloaders and libraries, and specific device utilities.
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Firmware upgrades—L&TT provides a convenient way of updating product firmware, enabling
users with an internet connection to take advantage of ongoing enhancements. The software
is configured to check the web automatically for firmware updates for connected devices, or
users can manually check the web for updates, if the automatic update feature is not desired.
If updated firmware is available, the program notifies the user, and the updates are easily
copied to the system. With libraries, users can upgrade the library and the embedded drive
firmware in the same operation.
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Reports and support tickets—If you experience a problem with a storage product, L&TT can
generate a support ticket or report that includes essential information for troubleshooting the
problem.
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Support tickets—The support tickets contain log data and other information that is primarily
intended for HP support personnel and developers.
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Reports—The use of reports and support tickets is essentially the same. The main difference
is that reports have an enhanced format that presents more useful information to the user.
As an alternative to phone support, you can email the support ticket to a support center
for assistance. This information streamlines the support process and enables the support
staff to serve you better. When a support ticket for a device is generated, L&TT performs
a Device Analysis test on the device. The support ticket contains generic information about
a device, as well as the results of the Device Analysis test. The Device Analysis test is
easy to perform, but HP recommends generating a support ticket, because the resulting
Software features
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