HP Library and Tape Tools - Manual (Page 8)

Is the drive firmware up to date?...................................................................................162
Is the drive working as expected?..................................................................................162
Is the media in good condition?....................................................................................162
Additional interactive device troubleshooting content............................................................163
Troubleshooting third-party software........................................................................................163
12 Support and other resources...................................................................164
Getting support....................................................................................................................164
Contacting HP......................................................................................................................164
Other HP websites................................................................................................................164
A Operating system support........................................................................165
B Discontinued products.............................................................................166
C Using a firmware update (FUP) tape.........................................................167
Performing the update...........................................................................................................167
SDLT..............................................................................................................................167
DLT VS80/DLT1...............................................................................................................168
DLT 4000/7000/8000....................................................................................................169
Ultrium...........................................................................................................................170
HP DDS/DAT..................................................................................................................170
Compaq/Sony AIT & DDS................................................................................................171
Converting a firmware update tape to a data tape....................................................................171
D Support ticket fields................................................................................172
Drive health.........................................................................................................................172
Drive configuration...............................................................................................................173
Drive environment.................................................................................................................173
Drive performance................................................................................................................174
Drive usage.........................................................................................................................174
Drive history.........................................................................................................................175
Cartridge identity.................................................................................................................176
Cartridge health...................................................................................................................176
Cartridge configuration.........................................................................................................176
Cartridge environment...........................................................................................................177
Cartridge performance..........................................................................................................177
Cartridge usage...................................................................................................................177
Cartridge history..................................................................................................................178
Classic support ticket.............................................................................................................178
Index.......................................................................................................179
8 Contents