HP Library and Tape Tools - Manual (Page 150)

How do I use L&TT to find my drive serial number?
•
With the Windows version, select the device and click Identity on the toolbar. The device
information screen displays the serial number.
•
With the CSI version, from the Main screen, enter select , where n is the number of
the device. The device information screen displays the serial number.
•
If for some reason the serial number is not displayed on the device information screen, generate
a support ticket for the device and examine the drive details.
How do I check if my drive is OK?
•
Quick check—Generate a support ticket for the drive and look at the device analysis section.
This section examines the logs within the drive and gives an assessment of health along with
appropriate recommendations. If you are still uncertain, run the Drive Assessment test. For
more information on support tickets, see
Reports and support tickets (page 115) .
•
Fifteen minute check—Run the Drive Assessment test with a known, good (preferably new)
tape. This test measures the health of the drive and provides recommendations if issues are
found. If the test passes, the drive is OK. If the test fails but the tape is good, then the drive
needs attention. For more information, see
“Drive Assessment test” (page 72) .
How do I know if drive is degrading?
You can use Tape assure functionality in LTT 5.x for monitoring the drive performance.
When the drive should be replaced?
Drive should be replaced only when the drive assessment tests failed or if HP support team
recommended to replace the drive.
Support ticket questions
•
“Why HP support ask for support ticket?” (page 150)
•
“How do I generate support ticket in Windows?” (page 150)
•
“How do I generate support ticket in Non Windows?” (page 150)
•
“How do I send a support ticket?” (page 151)
Why HP support ask for support ticket?
Support ticket contains lot of information from the drives which will help HP support personal to
troubleshoot the problem and recommend next steps.
How do I generate support ticket in Windows?
See ???.
How do I generate support ticket in Non Windows?
See ???.
150 Frequently asked questions