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Sending a report or support ticket by email – HP Library and Tape Tools User Manual

Page 35

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(Home, End, Page Up, Page Down, and the arrow keys), the Windows scroll bars, and the mouse
to navigate through the document.

To print the report or support ticket, select File > Print from the menu bar within the report viewer.

To view the saved support ticket, the .lzt file using Windows Explorer, or use the Load command
on the L&TT File menu.

NOTE:

To view or email the individual files, rename the .lzt file so it has a .tar file extension

and use WinZip to extract the files to a single directory. The master ticket file will have a .ltt.lzo
extension, and the data files will have.ltd.lzoextensions. You can the master ticket file with
Windows Explorer or with the Load command on the L&TT File menu.

Sending a report or support ticket by email

Click Send Support Ticket by Email to send the report or support ticket immediately by an email to
an HP support center (or other destination) as shown in

Figure 19 (page 36)

.

Managing firmware

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