HP Library and Tape Tools - Manual (Page 147)

10 Frequently asked questions
This chapter addresses several of the most common questions regarding L&TT software.
Click the appropriate link:
•
“General questions” (page 147)
•
“Drive & Firmware Questions” (page 149)
•
“Support ticket questions” (page 150)
•
“Tests questions” (page 151)
•
“Backup and restore questions” (page 151)
•
“Media questions” (page 152)
•
“Windows questions” (page 154)
•
“CSI questions” (page 156)
TIP: Find the latest version of the frequently asked questions, including translated versions, at
www.hp.com/support/lttfaq .
General questions
•
“Where can I find LTT?” (page 147)
•
“How do I install L&TT?” (page 147)
•
“What is the impact of my server if I install LTT?” (page 147)
•
“Why should I use LTT?” (page 147)
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“Why should I use latest version of LTT?” (page 148)
•
“How do I get to know the latest version of LTT?” (page 148)
•
“What Operating Systems & drive generation LTT supports?” (page 148)
•
“If I have any problems in using LTT how I can contact?” (page 148)
•
“What information I should provide when contacting HP support?” (page 148)
•
“Where can I find information about media compatibility with my hardware?” (page 148)
•
“Where can I find information about hardware and software compatibility?” (page 149)
Where can I find LTT?
L&TT is available to download for free at “http://www.hp.com/support/tapetools”
How do I install L&TT?
Install L&TT on any server that can “see” your drive. This is most likely to be the backup server, but
it could be another server if you are using a SAN. For specific installation instructions for Windows
operating systems, see
“Installing L&TT” (page 14) .
What is the impact of my server if I install LTT?
LTT is troubleshooting software and for running few specific tests will affect the data in tape and
backup and restore activities needs to be stopped.
Why should I use LTT?
LTT will help to detect the problems in tape devices.
General questions 147