HP StorageWorks XP Remote Web Console Software - Manual (Page 138)

138 Continuous Access XP Journal
A Continuous Access XP Journal error
message is displayed on the Command
View XP management station.
Remove the error cause, and retry the Continuous Access XP Journal
operation.
The status of a logical path is not
normal.
Check the path status in the DKC Status pane, and see Table 29 .
The pair status is suspended . Check the pair status in the Pairdisplay pane, and see Table 30 .
Paircreate or pairresync operation
resulted in a timeout error.
If the timeout error was caused by a hardware failure, a SIM is
generated. If this occurs, call the HP Support Center, and retry
Continuous Access XP Journal operations after the problem is solved.
If no SIM was generated, wait for 5 or 6 minutes, and check the pair
status of the pairs being created or resumed. If the pair status changed
correctly, the failed operation completed after the timeout message was
issued. If the pair status did not change as expected, heavy workload
might have prevented the Continuous Access XP Journal operation from
being completed. In this case, retry the Continuous Access XP Journal
operation when the disk array has a lighter workload.
There is a pinned track on a Continuous
Access XP Journal volume.
See ” Pinned track recovery for Continuous Access XP Journal volumes ”
on page 145 for instructions.
Table 29 Troubleshooting problems with status of logical paths
Pair status Description Corrective action
Initialization Failed Link initialization procedure for the
remote disk array failed.
Ensure that the local and remote disk
arrays are connected correctly via
cables.
Ensure that you entered the correct
serial number (S/N) of the remote
disk array and the correct path
parameters (for example, local disk
array port, remote disk array port,
and controller ID).
Ensure that the topology settings of
the local and remote disk array ports
are correct.
Communication Time Out Communication between the local
and remote disk arrays timed out.
Ensure that the remote disk array is
powered on, and NVS and cache
are fully functional.
Ensure that the network relay devices
(cables, connectors, switches,
ESCDs, extender devices,
communication lines, and all other
devices connected to the extenders)
are properly configured and
functional.
Delete the failed path. You might
need to change the minimum paths
setting or delete the remote disk
array to delete the path. After
deletion finishes, add the path or
remote disk array.
Table 28 General troubleshooting information for Continuous Access XP Journal (continued)
Error Corrective action