Xerox 4090 - Manual (Page 143)

SOLVING PROBLEMS
• Status messages that appear on the printer control console.
• Indicator lights that may or may not be lit.
• Status codes that appear in the display window of the
operator control panel if there is a tape drive problem.
Note: You must perform Diagnostic Test 01 before placing a
service call for a tape drive problem.
Your call will be answered by a representative who will ask you
for the following information:
• Model number of your printer (4050, 4090, 4450, or 4650)
• Your printing system serial number (located on a panel inside
the printer, behind the center door)
• Your name
• Your company name
• The system condition or status.
This information is given to a customer service representative
who will call you back to discuss the information and give you an
estimated time of arrival or assist you over the phone to resolve
the problem.
XEROX 4050/4090/4450/4650 LPS OPERATOR GUIDE 8-25