3 internet access, Internet access – ZyXEL Communications 802.11g HomePlug AV ADSL2+ Gateway P-660HWP-Dx User Manual
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Chapter 23 Troubleshooting
P-660HWP-Dx User’s Guide
37
5 Reset the device to its factory defaults, and try to access the P-660HWP-Dx with the
default IP address. See
.
6 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Try to access the P-660HWP-Dx using another service, such as Telnet. If you can access
the P-660HWP-Dx, check the remote management settings and firewall rules to find out
why the P-660HWP-Dx does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer
that is connected to a LAN/ETHERNET port.
V
I can see the Login screen, but I cannot log in to the P-660HWP-Dx.
1 Make sure you have entered the user name and password correctly. The default password
is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the P-
660HWP-Dx. Log out of the P-660HWP-Dx in the other session, or ask the person who
is logged in to log out.
3 Turn the P-660HWP-Dx off and on.
4 If this does not work, you have to reset the device to its factory defaults. See
.
V
I cannot Telnet to the P-660HWP-Dx.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
V
I cannot use FTP to upload / download the configuration file. / I cannot use FTP
to upload new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
23.3 Internet Access
V
I cannot access the Internet.