NEC Server 140Rc-4 - Manual (Page 32)

1-16 Notes on Using Your Server
USER SUPPORT
When the server needs after-sales service, check if the warranty is still valid, and determine which
service is necessary as indicated on the "Certificate".
Before Asking for Repair, do the following when the server appears to fail:
1. Check if the power cord and the cables to other devices are properly connected.
2. See Chapter 8 to find if your problem fits the description. If it does, take the
recommended measure for it.
3. Check if the software required for operation of the server is properly installed.
4. Check the server using a computer virus detection program. Computer virus detection
programs are available for purchase in stores.
If the server still appears to fail after you have taken the above actions, consult with your service
representative immediately. Take notes on lamp indications of the server and alarm indications on
the display unit before consultation, which may provide a significant help to your service
representative.
When Having Your Server Repaired
Prepare the following when having your server repaired:
„
Certificate
„ Notes of the messages displayed on the display unit
„ Error information*
„
Records of the NEC Express server and peripheral equipment
* Error information includes the Error Message shown in Chapter 8.
Prepare the error information only when required by your service representative.