Nortel Networks NN43001-121 - Manual (Page 95)

Unified Messaging 95
ATTENTION
For Converged Office users not using a Nortel telephone
For Converged Office users who use voice communications through the OC client,
an 8540 telephone, or both and are configured with a Personal Call Assistant
(PCA) , the following cautions apply:
• Ensure users only use the OC 2007 client Voice Mail settings for
forwarding or redirecting calls to Voice Mail. For example, calls
forwarded or redirected to the Voice Mail option are answered with the
user’s personal greeting.
• Calls should not be forwarded or redirected to the Unified Messaging
System Access number. Calls forward or redirected to the Exchange
Unified Messaging by the OC client 2007 are answered by the
Exchange Unified Messaging logon prompt instead of the user’s
mailbox greeting. For example, using Call Forward or redirect to the
Exchange Unified Messaging System Access number, results in calls
being answered by the Exchange Unified Messaging logon prompt,
"What is the prompt?", instead of receiving the user’s mailbox greeting.
• Users using the Play on Phone feature are required to update the Play
on Phone destination with their telephone number for the first time they
use the Play on Phone option. The default SIP URI will not work.
OCS 2007 users using UM 2007—non-integrated
The table depicts Voice Mail access for OCS 2007 users using UM 2007 in
non-integrated mode for the following configurations.
Table 23
Unified Messaging 2007 non-integrated
OC User
(VoIP) with
RCC and CS
1000 Phone OC User
(VoIP) with no
RCC and CS
1000 Phone OC User
(VoIP) with
no RCC and
no CS 1000
Phone LG-Nortel
8540 (VoIP)
with no RCC
and no CS
1000 Phone OC User RCC
only, with CS
1000 Phone
CS 1000
configuration PCA + SIP CTI PCA PCA PCA SIP CTI
VM access
from phone Dial SA DN Dial SA DN N/A N/A Dial SA DN
Login from
phone p/w only p/w only N/A N/A p/w only
MWI on phone Yes Yes N/A N/A Yes
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
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