Mcm not synchronizing new users in ad cache mode, Table 41 ld 48 – Nortel Networks NN43001-121 User Manual

Page 220

220

Troubleshooting

In LD 48, check the ELAN status on the Call Server

Table 40
LD 48

Prompt

Response

Description

.stat

elan

Check the ELAN status on the
Call Server

Screen output:
SERVER TASK: ENABLED
ELAN #: 032 DES: CDLCS
APPL_IP_ID: 47.11.157.112 : 0000F600 LYR7: ACTIVE EMPTY
APPL ACTIVE

—End—

MCM not synchronizing new users in AD Cache mode

Problem:
MCM cannot synchronize new users in AD Cache Mode.

Symptom:
Several new users are configured in AD, but MCM did not download them to
its AD Cache during synchronization and cannot find them.

Possible cause 1:
The changes made to those users in AD is not replicated to the Global
Catalog (GC) server used by MCM.

Possible cause 2:
MCM Service credentials are not sufficient to view the msRTCSIP
properties.

Possible cause 3:
The Active Directory field is not enabled for propagation to the Global
Catalog.

Solution 1: Check the Global Catalog content manually

Consult with the Network Administrator about the schedule of replications
between Domain Controllers (DCs).

Alternatively, check the GC content. Follow the steps in

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121

01.03

Standard

Release 5.0

30 April 2008