Nortel Networks NN43001-121 - Manual (Page 25)

Personal Call Assistant 25
Figure 6
Dual forking example
Personal Call Assistant
Many of the features provided by CS 1000 to traditional telephones are
extended to Office Communicator clients configured with the Personal
Call Assistant (PCA). For example, calls that remain unanswered can be
forwarded using the Call Forward No Answer feature.
To use the Office Communicator soft client for voice calls using the
Telephony Gateway and Services, a PCA must be configured with the same
DN as the user in a MADN arrangement. This offers incoming voice calls
to the user’s DN on their Office Communicator, as well as any phones that
they have been configured with the same DN.
For incoming calls to be extended to the "twinned" Office Communicator
client, a PCA Terminal Number (TN) must be defined for that DN. A new
PCAM Class of Service prompt has been introduced so a distinction
is made between PCA associated with the OCS 2007 client and PCA
associated with other types of clients. Class is configured using BCC. For
more information on BCC, see Basic Client Configuration (BCC). PCA
associated with the OCS 2007 client, the class is set to PCAM . Other types
of clients use the default class PCAG. During call processing, the class
is checked to determine whether an incoming call should be extended to
the PCA target DN or not. For more information on configuring PCA , see
Features and Services (NN43001-106).
For outgoing calls from the Office Communicator, the user must have at
least one TN configured on the CS 1000 Call Server. The MCM locates the
Call Server associated with a user by their numbering plan entry in the
NRS. This generates calls from Office Communicator clients on Telephony
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
.