Nortel Networks NN43001-121 - Manual (Page 234)

234 Troubleshooting
Figure 91
No PBX connection for OC client
Case checklists
Use the following checklists prior to opening a case to ensure that all
relevant information is collected:
Table 44
Signaling Server information
Check
The patches list installed on the Signaling Server: pdt>mdp issp
The configuration on the Signaling Server:
• pdt>cd /u/config
• pdt>copy config.ini
Are you connected to the Signaling Server with Telnet and under pdt?
• pdt>SIPCTIShow
Table 45
Call Server information
Check
Provide the patches list installed on the Call Server
• LD 22
• issp
Capture the print out for the user DN in LD 11
Capture the print out for the TN configured for this DN (do both for all TNs,
including the PCA )
Capture the DSC configuration for the PCA (configured for the Hot P 1)
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
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