Getting more help – Palm 700P User Manual
Page 227
C O M M O N Q U E S T I O N S
221
11
CH
AP
T
E
R
If you recently installed an application and
your device seems to be stuck, try the
following:
1 Perform a soft reset (see Performing a
2 If the problem persists, perform a
system reset (see Performing a system
reset).
3 Delete the most recently installed
application from your smartphone (see
Removing applications).
4 If the problem persists, perform another
system reset.
5 If possible, synchronize your
smartphone with your computer to back
up your most recent info.
6 If you’re unable to perform the
preceding steps or the problem
persists, locate your Backup subfolder
on your computer and rename the
folder (for example, BackupOld). Note
that “Palm” in the following locations
might be “Handspring” or “palmOne,”
based on the device you’re upgrading
from:
WINDOWS ONLY
C:\Program
Files\Palm\device name
MAC ONLY
Mac
HD\Applications\Palm\Users\device
name
7 Perform a hard reset (see Performing a
8 Sync to restore your Calendar, Contacts,
Tasks, Memos, and Pics&Videos info.
9 If the problem is resolved, begin
reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install.
10 If the problem recurs, delete the last
application you installed and report the
problem to its developer.
Getting more help
Contact the author or vendor of the
third-party software if you require further
assistance.