I can’t find my user folder, What is the backup folder – Palm 700P User Manual
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C O M M O N Q U E S T I O N S
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your info by synchronizing with your 
smartphone. To make sure you always 
have an up-to-date backup of your info, 
synchronize frequently.
This section describes synchronization 
between your Treo smartphone and a 
desktop computer running Palm Desktop 
software. You can also synchronize the 
information on your smartphone using 
third-party applications. See the separate 
documentation for the third-party 
application for information on features and 
configuration.
Before you attempt to synchronize, make 
sure you’ve installed the desktop 
synchronization software from the Palm 
Software Installation CD.
I can’t find my user folder
WINDOWS ONLY
If your device name is
one word, your user folder name is the first 
six characters of your device name. If your 
device name is two words, your user folder 
name consists of the first six characters of 
the second word of your device name 
followed by the first letter of the first word. 
For example, if your device name is John 
Smith, your user folder is named SmithJ. 
Your user folder is usually located inside 
one of the following folders:
C:\Program Files\Palm\ 
C:\Program Files\palmOne\ 
C:\Program Files\Handspring\ 
MAC ONLY
Your user folder name is the
same as your device name and is usually 
found in this location: Mac hard drive : 
Users : Your Mac username : Documents 
: Palm : Users. 
What is the backup folder?
The Backup folder is located inside your 
user folder (see I can’t find my user folder). 
During synchronization, HotSync
®
manager
puts a copy of most of your info and 
applications in the Backup folder. (Some 
third-party apps do not put a copy in the 
Backup folder.) The next time you sync, 
HotSync manager compares the contents 
of the Backup folder to the contents of your 
smartphone, and then restores any missing 
info or applications.
TIP
Every device needs a unique name. Never
synchronize more than one device to the 
same device name on your computer.
