Palm 700P User Manual

Page 215

C O M M O N Q U E S T I O N S

209

make sure the correct device name is
selected in the User list on the toolbar
of Palm Desktop software.

3 Open HotSync manager on your

computer, and make sure the necessary
conduits are set to Synchronize the
files.

4 Do one of the following:

Windows: Uninstall Palm Desktop
software. Click Start, select Settings,
select Control Panel, select Add or
Remove Programs, select
Palm Desktop software, and then click
Change/Remove.

Mac: Contact Technical Support if the
problem persists after completing step
3. Mac computers do not provide an
option for uninstalling Palm Desktop
software.

5 Reboot your computer.

6 Reinstall Palm Desktop software from

the Palm Software Installation CD that
came with your smartphone.

7 (Outlook only) If you’re trying to

synchronize offline, set your Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.

I have duplicate entries in Microsoft
Outlook after I sync

1 Open Microsoft Outlook and delete the

duplicate entries.

2 On your computer, go to the Outlook

application with duplicate entries and
manually enter any info you added to
your smartphone since the last time
you synchronized.

3 Right-click HotSync manager

in the

taskbar, and select Custom.

TIP

Outlook subfolders and public folders are

not accessible with the included software.
You may wish to use a third-party solution
instead.

TIP

(Outlook only) If you want to sync your

info with a global Exchange Address Book,
you must copy the addresses to your local
Contacts list in Outlook (right-click the
addresses and select Add to Personal
Address Book).

TIP

For more info on Outlook conduits,

right-click the HotSync manager icon in the
taskbar, select Custom, select an app with
Outlook in its name, and then select Help.