HP 750 - Manual (Page 127)

Troubleshooting C4705-90000 8-9
System Error Codes
System error codes are hexaĆdecimal based numbers generally caused by internal system
errors. The following table contains a list of system error codes and their respective
descriptions and recommended corrective actions.
If you have an error code which is not documented in this Service Manual or you have an
error which you cannot resolve, then report the error to the HP Response Center or the
nearest HP Support Office. When reporting the error, have the following information ready:
D Which firmware revision the plotter is using.
D The complete error number.
D The Service configuration plot ' page 8Ć56.
D The Current configuration sheet ' page 3Ć13.
D Which software application the customer is using (name, version, etc.).
D Is the problem reproducible by you?
D Additional comments about the usage, the setting, etc..
Important Information on Troubleshooting Error Codes
Before spending time troubleshooting the problem by doing the various tests or replacing
parts (which may not need replacing), check which firmware revision the plotter is using or
check if a service note deals with this particular problem (refer to chapter 10 for all service
notes). Some problems which occurred in earlier firmware releases have been solved in later
revisions. Refer to the service note documenting the firmware history for HP DesignJets
750C and 755CM (model A) ' page 10Ć5. Only replace the firmware when the problem that
you are trying to resolve is fixed in a later firmware revision.
Example:
System Error: 070100 000D0231
Software: AutoCAD 12
Firmware Revision: A.02.04
Problem/Suggestion: FrontĆpanel problem. Fixed in firmware revsion A.02.10.