Brother ADS-2400N - Manual (Page 285)

Troubleshooting
269
10
Software Difficulties
10
Cannot scan a long
document. Long Paper is not selected for the
document size. Select Long Paper for the document size. If you
cannot select Long Paper, when scanning from the
machine’s Control Panel, set Skip Blank Page to
Off and set Scan Type to an option other than Auto.
Then, you can select Long Paper for the document
size.
A multifeed occurs. The document is not loaded properly. Load your document properly (see Standard-size
Documents on page 60), and then try again.
Cannot scan. Secure Function Lock is on. Call your administrator to check your Secure
Function Lock settings.
See Secure Function Lock 3.0 (ADS-2800W /
ADS-3600W) on page 41.
Cannot scan a thick
card successfully. Card materials and environment are not
suitable. Load your card sideways. Scan using the following
settings:
Plastic card mode: Off
Resolution: 600 dpi
Document Size: Auto
Multifeed detection: Off
The edge of your
document does not
scan correctly, or the
scan is stretched when
scanning a thick
document. A thick document hit the output tray. Scan your document without using the output tray.
Difficulty Cause Suggestions
Cannot install
software. — (Windows
®
users only)
Run the scanner driver on the installation disc. This
program will repair and reinstall the software.
Cannot find how to
start ControlCenter4
(Windows
® ).
—
If the icon is not displayed in the task tray,
click (Brother Utilities) on your desktop, and
then click the drop-down list and select your model
name (if not already selected). Click Scan in the left
navigation bar, and then click ControlCenter4.
Cannot start
ControlCenter2
(Macintosh). You have not logged on the computer
as the administrator. Restart the computer and log on as the
administrator.
Difficulty Cause Suggestions