KACO Powador XP100-HV - Manual (Page 7)

Operating Instructions Powador XP100-HV Page 7
S e r v i c e
2 Service
If you need help fi xing a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and effi
ciently:
• Inverter type/Serial number
• Error message shown on the display/Description of the fault/Did you notice anything unusual?/
What has already been done to analyse the fault?
• Module type and string circuit
• Date of installation/Start-up report
• Consignment identifi cation/Delivery address/Contact person (with telephone number)
We have prepared a template for complaints. It is located at
http://www.kaco-newenergy.de/en/site/service/kundendienst/index.xml.
Hotlines
Technical troubleshooting Technical consultation
Inverters (*) +49 (0) 7132/3818-660 +49 (0) 7132/3818-670
Data logging and accessories +49 (0) 7132/3818-680 +49 (0) 7132/3818-690
Construction site emergency (*) +49 (0) 7132/3818-630
Customer helpdesk Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)