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The computer does not respond – Epson 386/25 User Manual

Page 254

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The Computer Does Not Respond

If your computer locks up and does not respond when you type

on the keyboard, follow these steps:

1.

Some operations take longer than others to complete. For

example, the computer takes longer to sort a database than
to accept a single typed character. If your computer still does
not respond after a reasonable length of time, proceed to the
next step.

2.

Your computer may take a long time to complete its power-
on diagnostics if you have just made a change in your

system’s configuration. The first time you turn on your

computer after making such a change, it can take up to five

minutes to finish its self test, depending on what you
changed. If the computer does not display the MS-DOS

prompt after five minutes, press the

RESET

button and try

again. If that doesn’t work, insert the Reference diskette in

drive A and press the

RESET

button. If the computer still

does not boot, contact your Epson dealer.

3.

Did you enter the correct password? See “Password

Problems,” below.

4.

Could your software be causing the problem? If you are

running an application program, see “Software Problems,”

later in this appendix.

5.

The problem could be caused by your keyboard. See

“Keyboard Problems,” later in this appendix. If your
keyboard is operating properly, proceed to the next step.

6.

If you want to stop whatever the computer is doing and

return to the MS-DOS command prompt, hold down the

Ctrl

key and press

Break

(or press C). See Chapter 3 for

more information on stopping a command or program.

D-6 Troubleshooting