Ensemble Designs BrightEye NXT 410 Clean HDMI Router - Manual (Page 118)

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BrightEye NXT 410/415/430 Compact Router Installation, Configuration and Operations Guide
Chapter 7: Maintenance and
Troubleshooting
This chapter addresses issues that new users may encounter while becoming familiar with the
BrightEye NXT Compact Router.
Switching Signals Does Not Occur Smoothly
If you are using a model 410 or 430, make sure you have properly assigned one of the two Clean
Switches to the Output Port. When correctly assigned, the Clean Switched output will always switch
cleanly.
Please see About Clean Switches and Clean Switch Configuration on page 40.
Cannot Connect to the BrightEye NXT from a Web Browser
If you are having difficulty connecting to the BrightEye NXT Router from a web browser, check that the
IP addresses of the Router and the computer or device are not in conflict. Check also that the cabling is
correct.
• Please see Setting Up a Web Control Point (Optional) on page 62.
• See also Establishing Additional Control Points and Access Authentication on page 68.
In some instances, if you are using the subnet mask of 255.255.255.0, try using 255.255.0.0 instead.
If you are still having issues, power off your BrightEye NXT unit. Make sure that you have connected
the Ethernet cable to the Ethernet port on the back of the BrightEye NXT unit. Power the BrightEye
NXT unit back on. It is best to have the Ethernet cable connected before powering on the BrightEye
NXT unit.
Supported Browsers
The Router supports current versions of the following browsers for Mac and PC:
• Safari (version 5 or later)
• Firefox (version 12 or later)
• Chrome (version 17 or later)
• Internet Explorer (version 9 or later)
Enabling cookies is required for all browsers.