Comtech EF Data CDM-570 - Manual (Page 434)

CDM-570/570L Satellite Modem with Optional IP Module Revision 12
Appendix F MN/CDM570L.IOM
F–8
F.5 Troubleshooting IP Module
The CDM-IP comes with a variety of diagnostic tools to aid in identifying the traffic path going
into and out of the CDM-IP modem. This troubleshooting section shows how to use some of
these tools and also identifies several problem scenarios commonly encountered when first setting
up two CDM-IP modems. If following these troubleshooting steps fails to resolve the problem,
contact a Customer Support representative at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.2433 (Network Product Customer Support Desk)
480.333.2161 FAX
Or, e-mail can be sent to the Customer Support Department at [email protected] .
F.5.1 Managed Switch Mode Troubleshooting
Use the following troubleshooting steps if unable to successfully send traffic in Managed Switch
Mode:
Managed Switch Mode Troubleshooting
Scenario Problem Action
1 No Ping response from the
locally connected PC to the
CDM-IP Ethernet port.
ICMP response is ‘Request
timed out’.
a) Verify correct IP address/subnet on PC and CDM-IP.
b) Verify Ethernet connection – cables, L2 switch, PC, and
CDM-IP should have Ethernet activity LED lit.
Note: A PC must be connected to the CDM-IP using a hub,
L2 switch or a RJ45 crossover cable. When the CDM-IP
Ethernet port senses an Ethernet connection, the CLI will
display:
Ethernet Interface UP
If the connection is broken, the CLI will display:
Ethernet Interface DOWN