Comtech EF Data CDM-570 - Manual (Page 39)

CDM-570/570L Satellite Modem with Optional IP Module Revision 12
Preface MN/CDM570L.IOM
xxxi
Returning a Product for Upgrade or Repair
Step Task
1
Go to the Comtech EF Data Service page (http://www.comtechefdata.com/
service.asp) and read the Return Material Authorization section in its entirety.
2
Request a Return Material Authorization Number:
• On the Comtech EF Data Service page: Select the Return Material
Authorization hyperlink.
• On the Comtech EF Data Support page
(http://www.comtechefdata.com/support.asp):
Click [Send RMA Request] (http://www.comtechefdata.com/rmaform.asp);
• Fill out the RMA form completely;
• Click
[Send Email].
• Alternately:
o Send an e-mail providing this same detailed information to Comtech EF
Data Customer Service ([email protected]).
o Contact Comtech EF Data Customer & Technical Support by phone or fax.
3 Pack the product in its original shipping carton and protective packaging.
4 Ship the product back to Comtech EF Data. Shipping charges should be prepaid.