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Gray background on prints, Abcde – Dell B5465dnf Mono Laser Printer MFP User Manual

Page 298

background image

Action

Yes

No

Step 2

a

Replace the fuser. For more information, see the instruction sheet that
came with the part.

b

Resend the print job.

Do compressed images still appear?

The problem is solved. Contact

technical

support

.

Gray background on prints

ABCDE

ABCDE

ABCDE

Leading edge

Trailing edge

Action

Yes

No

Step 1

a

From the Quality Menu on the printer control panel, decrease the
toner darkness.

Note: 8 is the factory default setting.

b

Resend the print job.

Did the gray background disappear from the prints?

The problem is solved. Go to step 2.

Step 2

Reinstall the imaging unit and the toner cartridge.

a

Remove the toner cartridge.

b

Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.

c

Install the imaging unit, and then the cartridge.

d

Resend the print job.

Did the gray background disappear from the prints?

The problem is solved. Go to step 3.

Step 3

Replace the imaging unit, and then resend the print job.

Did the gray background disappear from the prints?

The problem is solved. Contact

technical

support

.

Troubleshooting

298