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Scan job was not successful – Dell B5465dnf Mono Laser Printer MFP User Manual

Page 325

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Action

Yes

No

Step 3

Clean the scanner glass and the ADF glass using a clean, lint

‑free cloth

dampened with water.

Is the scanner glass clean?

Go to step 4.

See

“Cleaning the

scanner glass” on
page 233

.

Step 4

Check the placement of the document or photo.

Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.

Is the document or photo loaded correctly?

Go to step 5.

Place the document or
photo facedown on the
scanner glass in the
upper left corner.

Step 5

Send a print job, and then check for print quality problems.

From the General Settings menu, adjust the Eco

‑Mode settings.

From the Copy menu, adjust the Darkness setting.

When the print becomes faded, replace the toner cartridge.

Is the print quality satisfactory?

Go to step 6.

See

“Print quality

problems” on
page 295

.

Step 6

Check the scan settings.

From the Scan screen, make sure the Content Type and Content Source
settings are correct for the document being scanned.

Are the Content Type and Content Source settings correct for the
document being scanned?

Go to step 7.

Change the Content
Type and Content
Source settings to
match the document
being scanned.

Step 7
Increase the scan resolution settings for a higher

‑quality output.

Did the increased resolution produce a higher

‑quality output?

Problem solved.

Contact

technical

support

.

Scan job was not successful

Action

Yes

No

Step 1

Check the cable connections.

Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.

Are the cables securely connected?

Go to step 2.

Connect the cables
properly.

Step 2

Check if the file name is already in use.

Is the file name already in use?

Change the file name.

Go to step 3.

Troubleshooting

325