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Print jobs do not print – Dell B5465dnf Mono Laser Printer MFP User Manual

Page 292

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Print jobs do not print

Action

Yes

No

Step 1

a

From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.

Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.

b

Resend the print job.

Do the jobs print?

The problem is solved. Go to step 2.

Step 2

a

Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.

b

Resend the print job.

Do the jobs print?

The problem is solved. Go to step 3.

Step 3
If an error message appears on the printer display, then clear the message.

Note: The printer continues to print after clearing the message.

Do the jobs print?

The problem is solved. Go to step 4.

Step 4

a

Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.

Note: For more information, see the setup documentation that
came with the printer.

b

Resend the print job.

Do the jobs print?

The problem is solved. Go to step 5.

Step 5

a

Turn off the printer, wait for about 10 seconds, and then turn the
printer back on.

b

Resend the print job.

Do the jobs print?

The problem is solved. Go to step 6.

Step 6

a

Remove, and then reinstall the printer software. For more
information, see

“Installing the printer” on page 50

.

Note: The printer software is available at

www.dell.com/support/printers

.

b

Resend the print job.

Do the jobs print?

The problem is solved. Contact

technical

support

.

Troubleshooting

292