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Envelope seals when printing – Dell B5465dnf Mono Laser Printer MFP User Manual

Page 289

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Envelope seals when printing

Action

Yes

No

a

Use envelopes that have been stored in a dry environment.

Note: Printing on envelopes with high moisture content can seal the
flaps.

b

Resend the print job.

Does the envelope seal when printing?

Contact

technical

support

.

The problem is solved.

Error message about reading the flash drive appears

Action

Yes

No

Step 1

Check if the flash drive is inserted into the front USB port.

Note: The flash drive will not work if it is inserted into the rear USB
port.

Is the flash drive inserted into the front USB port?

Go to step 2.

Insert the flash drive
into the front USB port.

Step 2

Check if the indicator light on the printer control panel is blinking green.

Note: A green blinking light indicates that the printer is busy.

Is the indicator light blinking green?

Wait until the printer is
ready, then view the
held jobs list, and then
print the documents.

Go to step 3.

Step 3

a

Check for an error message on the display.

b

Clear the message.

Does the error message still appear?

Go to step 4.

The problem is solved.

Step 4
Check if the flash drive is supported.

For more information on tested and approved USB flash drives, see

“Supported flash drives and file types” on page 87

.

Does the error message still appear?

Go to step 5.

The problem is solved.

Step 5

Check if the USB port is disabled by the system support person.

Does the error message still appear?

Contact

technical

support

.

The problem is solved.

Troubleshooting

289