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Solving printer problems, Basic printer problems, The printer is not responding – Dell B5465dnf Mono Laser Printer MFP User Manual

Page 281

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Make sure the USB Buffer menu is not set to Disabled.

Weblink server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note: If the message appears again, then contact your system support person.

Solving printer problems

“Basic printer problems” on page 281

“Hardware and internal option problems” on page 283

“Paper feed problems” on page 286

Basic printer problems

The printer is not responding

Action

Yes

No

Step 1

Make sure the printer is turned on.

Is the printer turned on?

Go to step 2.

Turn on the printer.

Step 2

Check if the printer is in Sleep mode or Hibernate mode.

Is the printer in Sleep mode or Hibernate mode?

Press the Sleep button
to wake the printer
from Sleep mode or
Hibernate mode.

Go to step 3.

Step 3

Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded
electrical outlet?

Go to step 4.

Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.

Step 4

Check other electrical equipment plugged into the electrical outlet.

Does other electrical equipment work?

Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.

Go to step 5.

Troubleshooting

281