Dell C7765DN MFP Color Laser Printer - Manual (Page 654)

23 Problem Solving
654
027-529 [Cause] The machine failed to transfer data using SMB of the Scan to PC service because an
unexpected error has been received from the SMB server, or an unexpected internal error
has occurred on the machine.
[Remedy] Log into the server from another computer using the same user name, to confirm
whether a file can be written into the same save location on the server. If the error still
is not resolved, it may be an internal error. Contact Customer Support at
dell.com/contactdell.
027-530 [Cause] There are duplicate file names. [Do Not Save] is set as a handling method when names
are duplicated for scanned files.
[Remedy] Set the process to be executed in case of a file name duplication to other than [Do Not
Save].
027-531 [Cause] Detected an incorrect filing policy (when add was selected) after connecting to the
server.
[Remedy] When [Rename New File] is set as the process to be executed in case of a file name
duplication, confirm that the file format is not multi-page.
027-532 [Cause] Failed to access the NEXTNAME.DAT file.
[Remedy] When [Rename New File] is set as the process to be executed in case of a file name
duplication, check the NEXTNAME.DAT file is correct.
027-533 [Cause] An internal error occurred.
[Remedy] Execute the operation again. If the error still is not resolved, contact Customer Support
at dell.com/contactdell.
027-543 [Cause] The SMB server (NetBIOS) name is invalid.
[Remedy] Check whether the server name of the SMB server is correct.
027-547 [Cause] SMB protocol error. An invalid character was detected in the specified domain name.
[Remedy] If the error occurred during SMB authentication:
Consult your network administrator for the domain name, and then set it correctly.
Also, check whether the domain name set on the machine is correct.
To confirm the settings, execute the following procedures:
1)Enter the System Administration mode, and select [Tools] > [System Settings] >
[Connectivity & Network Setup] > [Remote Authentication / Directory Service] >
[SMB Server Settings].
2)Select the SMB server to confirm the domain name.
If the error occurred during transferring using SMB of the Scan to PC service:
Consult your network administrator whether the domain name specified when entering
login name is correct.
To confirm the domain name on the server, execute the following procedures:
1)Select [Start] > [Programs] > [Administrative Tools] > [Active Directory Domains
and Trusts] on the Active Directory domain controller.
2)From the left side frame of the [Active Directory Domains and Trusts] window, select
[Active Directory Domains and Trusts] > [Domains]. Right-click [Domains] to select
[Properties].
3)Select [General] tab in the domain properties window, and confirm the domain name
(prior to Windows 2000).
Status Code Cause and Remedy