Dell C7765DN MFP Color Laser Printer - Manual (Page 797)

Problem Solving
797
04-307 In case the status code is displayed on the touch panel:
[Cause] The data amount in the cloud service exceeded the limit.
[Remedy] From a computer or other platforms, access the cloud service and delete some data.
In case the status code is displayed in the report:
[Cause] 1) The data amount in the cloud service exceeded the limit.
2) The scan data size exceeded the limit of one-time upload.
[Remedy] For 1, access the cloud service from a computer or other platforms, and delete some data.
For 2, reduce the data size, by reducing the document pages or [Resolution]. Then scan
again.
04-309 [Cause] The selected item has no content.
[Remedy] Check the content of the item.
04-310 [Cause] Cannot log in to the cloud service upon carrying out a job flow sheet.
[Remedy] Log in to the cloud server from the machine by using [Access Google Drive] feature.
04-401 [Cause] The selected collection/file does not exist.
[Remedy] Close the error screen, and select [Refresh] to refresh the display. If you are using an
automatic uploading feature, delete and create the job flow sheet again.
Note • If you are using an automatic uploading feature, you cannot solve this problem by creating a
collection with the same name as the one specified in the job flow sheet. However, if the specified
collection is grouped as a collection scheduled for removal, the problem may be solved by placing
the collection back to its original group.
04-501 [Cause] An error occurred during scanning. Probable causes are as follows:
1) A language other than English and the default language is included in the name of
the collection which the scan data is to be linked to.
2) A language other than English and the default language is included in the name of
the scan data file.
3) An internal error occurred.
[Remedy] For 1, select a collection named with only English and the default language.
For 2, change the file name.
For 3, contact Customer Support at dell.com/contactdell.
11-xxx
(xxx: 001-
999)
[Cause] A problem occurred with this feature.
[Remedy] Check for a newer version of this feature. If you were already using the latest version,
contact Customer Support at dell.com/contactdell.
For checking the version of this feature, refer to "Checking the Content Status" (P.798).
Status Code Cause and Remedy