INFICON IQM-233 Thin Film Deposition Controller PCI-Express Card Operating Manual - Manual (Page 17)

1 - 5
PN
07
4-
58
4-
P1
A
IQM-233 Operating Manual
1.3 How To Contact INFICON
Worldwide customer support information is available under Contact >> Support
Worldwide at
www.inficon.com
 Sales and Customer Service
 Technical Support
 Repair Service
If you are experiencing a problem with your IQM-233 card or software, please have
the following information readily available:
 The Sales Order or PO number for the IQM-233 card purchase, if calling about
the IQM-233 card.
 The software version, if calling about IQM-233 Standard or IQS-233
Codeposition software.
 A description of the problem.
 An explanation of any corrective action already attempted.
 The exact wording of any error messages received.
1.3.1 Returning Your IQM-233 Card to INFICON
Do not return any component of your IQM-233 card to INFICON without first
speaking with a Customer Support Representative and obtaining a Return Material
Authorization (RMA) number.
Packages delivered to INFICON without an RMA number will be held until the
customer is contacted. This will result in delays in servicing the IQM-233 card.
If returning an IQM-233 card with a crystal sensor, or other component potentially
exposed to process materials, prior to being given an RMA number you will be
required to complete a Declaration Of Contamination (DOC) form. DOC forms must
be approved by INFICON before an RMA number is issued. INFICON may require
that the component be sent to a designated decontamination facility, not to the
factory.