Google Message Archiving Administration Guide - Manual (Page 76)

Appendix B
Troubleshooting 81
Troubleshooting
Appendix B
This section discusses some of the problems that have been observed with
Message Archiving, and the solutions to those problems.
Journaled messages are being forwarded from your Exchange server to the
correct Message Archiving address, but are being bounced with the error code
“554 Cannot relay journal - psmtp.”
The IP address of the Exchange server sending the journaled messages is not
correctly identified in the relevant journaling configuration.
After you update your journaling configuration, check the Storage Overview > Mail
Flow report to verify that there is a decrease in the number of bounced messages.
Journaled messages in HTML format from your Exchange 2000 or Exchange
2003 server are being archived as plain text.
Verify that your Exchange server’s Internet Message Format is configured to
provide message bodies as both HTML and plain text.
Reports indicate that messages have been archived for users who belong to
orgs for which archiving is not turned on.
If a user for whom mail is not archived is a recipient of a message also addressed
to a user for whom mail is archived, the non-archived recipient’s address can
show up in a report.
To eliminate users for whom the messages are not archived, run the report from
an org where Message Archiving is enabled.