HP StorageWorks XP Remote Web Console Software - Manual (Page 201)

12 Troubleshooting
Troubleshooting in General
The user is responsible for the operation and normal maintenance of XP Remote Web Console computers.
For troubleshooting information on XP Remote Web Console, refer to the XP Remote Web Console
User’s Guide.
Here are some guidelines for troubleshooting the XP Remote Web Console computer:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the
computer and restart the XP Remote Web Console program.
• Check error codes. For detailed information about error codes displayed on XP Remote Web
Console computers, please refer to the document XP Remote Web Console Messages.
• Check the status lamp on the XP Remote Web Console main window. If the color of the lamp
becomes yellow ( ) or red ( ), check the status of the storage system on the Status window
(refer to XP Remote Web Console user’s guide). If you are unable to resolve an error condition,
contact the HP Support Center.
• Download the XP Remote Web Console trace files using the FD Dump Tool. If you are unable to
resolve an error condition, first copy the XP Remote Web Console configuration information onto
disk(s) using the FD Dump Tool (refer to the XP Remote Web Console User’s Guide). Contact the
HP Support Center, and give the information on the disk(s) to the HP service personnel.
General Troubleshooting
Table 31 on page 202 provides general troubleshooting information for Universal Replicator for
Mainframe (henceforth abbreviated to as URz). Table 31 on page 202 provides troubleshooting
information for logical paths between storage systems. Table 33 on page 204 and Table 34 on page 206
provide troubleshooting information for suspended URz pairs.
For information about UR-z/OS messages that appears on XP Remote Web Console
computers, see “ Universal Replicator for Mainframe Software Error Codes ” on page 206.
For a brief explanation about SIMs (service information messages), see
“ Universal Replicator for Mainframe Software Error Codes ” on page 206.
Hitachi Universal Replicator for z/OS user guide for XP12000/XP10000 Disk Arrays and SVS 200 201