Supportsave diagnostics, Supportsave overview, Supportsave commands – Brocade FastIron SX, FCX, and ICX Diagnostic Reference User Manual
Page 191: Limitations and pre-requisites, Chapter 8
Brocade FastIron SX, FCX, and ICX Diagnostic Reference
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Chapter
8
supportsave Diagnostics
This chapter contains the following sections:
•
•
supportsave overview
The supportsave is an important utility for collecting logs from the driver, internal libraries, and
firmware. The collected logs are shared with the technical support personnel for investigating
issues seen on the device.
Run the commands listed in the
section to collect the logs and upload
them to the remote server for troubleshooting.
supportsave commands
The supportsave command has the following advantages over the show tech-support command:
•
Allows you to add additional commands to collect more data.
•
Allows to transfer the collected data to an external server such as Trivial File Transfer Protocol
(TFTP) server.
TFTP is disabled by default, if FIPS is enabled. Enable TFTP manually for uploading supportsave
data. It is a prerequisite to have the TFTP server with a write permission and the server must be
accessible from the device.
Use the fips policy allow tftp-access command in configuration mode to enable TFTP access while
the FIPS is enabled.
Limitations and pre-requisites
The following are the limitations and pre-requisites of the supportsave utility:
•
Parallel execution of the supportsave command from two different sessions is not allowed.
•
Parallel execution of the supportsave command and the copy tftp/scp commands is not
allowed.
•
Only IPv4 address is supported for the TFTP destination.
•
Only up to 32 commands can be added to the custom command list.
•
Commands are not expanded while adding a command to the custom commands list.
•
Commands added to the custom command list must be privileged EXEC mode MP commands.