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HP 4100TN User Manual

Page 141

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EN

Determining printer problems 139

3

Can you print from a software application?

YES

Go to step

4

.

NO

The job will not print.

A PS error page or list of
commands prints

• If the job will not print, and a message is displayed

on the control panel, see “Understanding printer
messages” on page 111.

• From the computer, check to see if the printer has

been paused.

• If the printer is on a network, check that you are

printing to the correct printer. To verify that it is not
a network problem, connect the computer directly to
the printer with a parallel cable, change the port to
LPT1, and try to print.

• Check the interface cable connections. Disconnect

and reconnect the cable at the computer and the
printer.

• Test the cable by trying it on another computer.
• If you are using a parallel connection, make sure the

cable is IEEE-1284 compliant.

• If the printer is on a network, print a configuration

page (see “Configuration page” on page 152) and
verify in the Protocol Information that server and
node name match the names in the printer driver.

• To verify that it is not a computer problem, print from

another computer (if possible).

• Make sure the print job is being sent to the correct

port (LPT1, or network printer port, for example).

• Check that you are using the proper printer driver

(see “Choose the right printer driver for your needs”
on page 37).

• Reinstall the printer driver (see the getting started

guide).

• Check that the port is configured and working

properly. (Try connecting another printer to that port
and printing.)

• If printing with the PS driver, from the Configuration

Menu in the printer control panel, set

PRINT PS

ERRORS=ON

, then print the job again (see “

PRINT PS

ERRORS= OFF

” on page 221. If an error page prints,

see the instructions in the next column.

• From the Configuration Menu in the printer control

panel, make sure that

PERSONALITY=AUTO

(see

PERSONALITY= AUTO

” on page 221).

• You might be missing a printer message that could

help you solve the problem. From the Configuration
Menu in the printer control panel, temporarily turn
the Clearable Warnings and Auto Continue settings
off (see “

CLEARABLE WARNINGS=JOB

” on page 220

and

AUTO CONTINUE= ON

” on page 220) and then

print the job again.

• The printer might have received a

nonstandard PS code. From the
Configuration Menu in the printer
control panel, set

PERSONALITY

to

PS

for this print job only. After

the job has printed, return the
setting to

AUTO

(see

PERSONALITY= AUTO

” on

page 221).

• Make sure the print job is a PS

job, and that you are using the PS
driver.

• The printer might have received

PS code when it is set to PCL.
From the Configuration Menu, set

PERSONALITY

to

AUTO

(see

PERSONALITY= AUTO

” on

page 221).

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