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Determining printer problems, Troubleshooting flowchart – HP 4100TN User Manual

Page 139

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Determining printer problems 137

Determining printer problems

Troubleshooting flowchart

If the printer is not responding properly, use the flowchart to
determine the problem. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in
this guide, contact an HP-authorized service or support provider (see
“HP Customer Care Service and Support” on page 157).

Note

Macintosh users: For more troubleshooting information, see
“Troubleshooting flowchart for Macintosh users” on page 143.

1

Does the control panel display READY?

YES

Go to step 2.

NO

The display is
blank and the
printer’s fan is
off.

The display is
blank but the
printer’s fan is
on.

The display is
in the wrong
language.

The display
shows
garbled or
unfamiliar
characters.

A message
other than

READY

is

displayed.

• Check the power

cord connections
and the power
switch.

• Plug the printer

into a different
outlet.

• Check that the

power supplied to
the printer is
steady, and
meets printer
specifications
(see “Electrical
specifications” on
page 201).

• Press any

control panel
key to see if the
printer
responds.

• Turn the printer

off, and then
turn the printer
on.

• Turn the

printer off.
Hold down

S

ELECT

while

turning the
printer on.
Press

-V

ALUE

+

to

scroll through
the available
languages.
Press

S

ELECT

to save the
desired
language as
the new
default. Press

G

O

to return to

READY

.

• Make sure the

desired
language is
selected from
the control
panel.

• Turn the

printer off, and
then turn the
printer on.

• Go to

“Understanding
printer
messages” on
page 111.

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