Measurement Computing Personal Daq rev.6.0 - Manual (Page 115)

Customer Assistance
Reference Notes:
Before calling for assistance . . .
• Refer to the portions of this manual relevant to your situation, especially the troubleshooting
material.
• Refer to Appendix B, API Commands, if you are creating your own programs. The appendix lists
command functions in alpha-numerical order and includes error code definitions.
To report problems and receive support, call your service representative. When you call, please have the
following information available:
• Hardware model numbers
• Contents of your CONFIG.SYS, AUTOEXEC.BAT, and SYSTEM.INI files
• Software version numbers for Personal DaqView, DOS and Windows
• Type of computer and features
All equipment returned to the factory must be accompanied by an RMA# (Return Merchandise
Authorization number). Use original shipping containers or equivalent to prevent shipping damage.
In addition to inclusion of the above information, please include:
• The name and phone number of an individual who can discuss the problems encountered
• Your shipping instructions
• A copy of troubleshooting notes and comments on tests performed and all problem-related
conditions.
Personal Daq User’s Manual 878495 Troubleshooting & Customer Assistance 7-5