Hypertherm HTA Rev 6.00 Install Guide - Manual (Page 97)

Section 4: Password Setups 85
Some applications for Remote Assistance are:
1. Remote demonstrations of CNC software.
2. Show an operator certain features he may not be familiar with.
3. Online chat feature allows direct communication
4. Send or retrieve Software Updates, Database Files or other files with a Remote User.
5. Debug certain customer issues using Log Files.
6. Allow an operator to demonstrate a problem remotely.
Basic Instructions for use of Remote Assistance:
1. Operator connects control to network/internet.
2. Operator launches Remote Assistance Wizard and creates a Remote Assistance Invitation File
with password and saves it to floppy disk.
3. Operator E-mails the Remote Assistance Invitation File and password to the Remote Helper.
4. Remote Helper connects to network/internet and launches Remote Assistance Invitation File.
5. Operator accepts Remote Assistance dialog.
6. Chat windows are available to both the operator and Remote Helper to allow them to discuss the
feature or issue that is being reviewed remotely.
Requirements for the use of Remote Assistance on the Control:
Windows XP Embedded and Phoenix version 4.5 or 5.0 or higher.
Keyboard, mouse and internet connection ( network, dial-up, DSL or other TCP/IP compatible
network) is required for Remote Assistance. High speed connections preferred.
Note: The Remote Helper is not allowed to perform motion unless the control is in forced simulation
mode or is a demo version of software running on a desktop. Audio feature is not used.
This feature would only be used with the assistance of and external technician. Please contact your
control vendor if you require additional details on the use of this feature.