Compuprint 4247-Z03 - Manual (Page 171)

Chapter 19. Problem Solving
Using Status Code and Problem Listings . . . . 155
Status Code and Messages Displays . . . . . 155
No Status Code Displays . . . . . . . . 155
Status codes and recovery actions . . . . . 156
Problem list index . . . . . . . . . . . . 160
Forms problems . . . . . . . . . . . 163
Print quality and ribbon problems . . . . . 164
Configuration problems . . . . . . . . . 166
Miscellaneous problems . . . . . . . . . 166
Clearing Forms Jams . . . . . . . . . . . 166
When the printer displays a status code, you need to know what action to take to
recover from the displayed condition. This chapter lists the status codes and
recovery actions and gives a list of problems, probable causes, and recovery actions
for problems that do not display a status code. As with any problem, if you can
not correct the situation after performing the recovery action, call or service.
Using Status Code and Problem Listings
When a problem with the printer occurs, the printer displays a status code and
message. The message on the display identifies the problem and gives a
recommended action.
Status Code and Messages Displays
Find the code listed in numeric order on the following pages and perform the
steps to fix the problem. Only codes on which an operator can take action are
included.
Note: If you get a code that you cannot find in this section, record the code and
run the job again. If you get the same code, call for service.
No Status Code Displays
Scan the “Problem list index” on page 160 and go to the page listed beside the
problem. Find your problem in the chart, read down the page to the “Solution”
and perform the recommended recovery action. If you still cannot correct the
situation, turn off the printer, wait 10 seconds, and turn on the printer. If the
problem persists, call for service
155