Comtrol RocketPort Serial Hub Series - Manual (Page 13)

Technical Support 13
Introduction
Technical Support
Comtrol has a staff of support technicians available to help you. U.S.
telephone support is available from 8 AM to 6 PM Central time,
Monday through Friday (holidays excluded), at the phone number(s)
listed on the previous page.
You should review Troubleshooting on page 63 and run through basic
diagnostics before calling Technical Support. In addition, please have
the following information available.
* The hardware serial number and network address can be found on
printed tags on the back panel of the unit
Comtrol supplies a self-adhesive label with each RocketPort Serial Hub
unit, which you can use to record the serial number and network
address. If the RocketPort Serial Hub unit is not in a readily accessible
location, check to see if this label has been filled out and posted
elsewhere (for example, near the server console).
Table 1. Support Call Information
Item Information
Hardware Type RocketPort Serial Hub
Hardware Serial Number*
Network Address* 00 C0 4E ____ ____ ____
Operating system type and
release
VS-Link version number
Server computer make,
model, and speed
Other serial port adapters
installed in the server and
their COM port numbers
Other network adapter
devices installed in the
server and their network
(MAC) addresses