Comtrol RPSH Windows 2000 User Manual
Comtrol Software
How to Use this Document
1
RocketPort
®
Serial Hub (RPSH) and VS1000/VS1100
Driver Installation with Windows
®
2000
How to Use this Document
You can use the interactive
Table of Contents
to locate the information you need.
Driver Requirements
This document discusses installing and configuring the VS1000 and RocketPort Serial Hub device driver for
the Windows 2000 operating system. The VS1000 or RocketPort Serial Hub requires at least one host server
running Windows
®
2000.
Note: The driver for the RocketPort Serial Hub
Si
is different than the driver for the RocketPort Serial
Hub and they are NOT interchangeable.
For hardware specific information or the product overview, see the
ocumentation that
is available on the Comtrol media (diskette or CD) shipped with your product or download the current version
from the ftp/web site.
Driver updates
can be downloaded at no charge from the Comtrol ftp/web site. Always check the web or ftp
sites to make sure that you have the current driver and documentation. Software downloaded from the ftp/
web site are self-extracting zipped files that you must extract before installing.
Driver Features
This driver has the following features:
•
Can be installed on multiple servers.
•
Supports up to 64 VS1000 or RocketPort Serial Hub devices per server.
Note: The critical limit is the number of ports your server can support. In most applications, this is
defined by the number of RAS port supported, which is typically 256 ports per primary server.
•
Allows you to inter-mix VS1000 and RocketPort Serial Hub devices.
•
Supports back up server
Connectivity Requirements
An Ethernet connection (10 Mbps), either to an Ethernet hub or to a network interface card (NIC) in the host
server. See the
Hardware Installation
documentation for information regarding hardware installation,
including building crossover cables.
Note: If connecting the RocketPort Serial Hub or VS1000 directly to the server NIC card, an Ethernet
crossover cable is required.
Upgrading from Windows 95/98 or Windows NT
If you are upgrading from another operating system, follow these steps:
Note: Do not use the Update Driver feature in the Device Manager to upgrade the driver.
1.
Remove the driver from the Windows 95/98 or Windows NT operating system following the procedures
outlined in that
software installation documentation
.
2.
Upgrade your system to Windows 2000.
Note: If you need information about re-installing devices, see the
Hardware Installation
documentation.
3.
Use the
and
Removing or Disabling the Device in Windows 2000
subsections to set
up the new driver.
ftp://ftp.comtrol.com
Document Outline
- How to Use this Document
- Driver Requirements
- Driver Features
- Connectivity Requirements
- Upgrading from Windows 95/98 or Windows NT
- Removing or Disabling the Device in Windows 2000
- 1. On the Windows desktop, right-click on the My Computer icon and select Manage.
- 2. Double-click on the Device Manager.
- 3. Open the Multi-port serial adapters entry (click the [+] button to expand the list).
- 4. Right-click on the device you want to disable or uninstall.
- 5. Select on of the following:
- 6. Exit the Device Manager window and resume normal operations.
- Installing the Driver
- 1. On the Windows desktop, right-click the My Computer icon.
- 2. Click Properties.
- 3. Select the Hardware tab.
- 4. Select the Hardware Wizard button.
- 5. Select the Next button when the Add/Remove Hardware wizard appears.
- 6. Select the Add/Troubleshoot a device option and the Next button.
- 7. Select the Add a new device option and the Next button.
- 8. Select the No, I want to select the hardware from a list option and the Next button.
- 9. Highlight Multi-port serial adapters when asked to choose the type of hardware to install and ...
- 10. Select Comtrol Corporation as the manufacturer, the appropriate Comtrol product you wish to i...
- 11. Select the Next button at the Start Hardware Installation screen.
- 12. Select the Finish button to complete the driver installation process.
- Upgrading the Driver
- 1. Unzip the file into a new subdirectory, for example: \Comtrol.
- 2. On the Windows desktop, right-click on the My Computer icon and select Manage.
- 3. Double-click on the Device Manager.
- 4. Open the Multi-port serial adapters item.
- 5. Highlight the device for which you want to update the driver, right-click, and select Disable.
- 6. Select Yes when this pop screen appears:
- 7. Double-click on the disabled device and select the Driver tab.
- 8. Select the Update Driver button.
- 9. Select the Next button to start the Upgrade Driver wizard.
- 10. Select the Display a list of the known drivers for this device so that I can choose a specifi...
- 11. Select the Have Disk button, browse to the location of the driver file that you extracted, an...
- 12. Highlight the device and select the Next button to install the driver with the default settings.
- 13. Select Yes to the Update Driver Warning popup window.
- 14. Select the Next button at the Install Device Driver screen.
- 15. Select Yes at the “Digital Signature Not Found” popup screen.
- 16. Select the Finish button to complete the driver installation process.
- 17. Select the Close button when you return to the Properties screen.
- 18. Select Yes to this popup screen to restart your system.
- Accessing the Main Setup Tab
- 1. On the Windows desktop, right-click the My Computer icon and select Manage.
- 2. Double-click on the Device Manager.
- 3. Click the [+] button for the device under Multi-port serial adapters to expand the view.
- 4. Highlight the device that you want to access.
- 5. Select Action --> Properties.
- 6. Select the Main Setup tab.
- Changing Device Properties or Setting Up Backup Servers
- Configuring Device Properties
- Configuring Port Properties
- Adding Additional Devices
- Troubleshooting
- 1. Verify that you are using the correct types of cables in the correct places and that all cable...
- 2. Verify that the unit is powered on.
- 3. Verify that the port polarity is correct, see the Hardware Installation documentation.
- 4. Enable the Verbose Event Log feature under the Setup Options tab and then reboot the server.
- 5. If you are using a 10/100mb NIC card, try locking the card to 10mb/s.
- 6. Verify that the Ethernet hub and any other network devices between the server and unit are pow...
- 7. If you are operating in a multiple-server environment, make sure that you are controlling the ...
- 8. Verify which servers are having problems controlling the device.
- 9. Verify that the network (MAC) address in the driver matches the address on the device.
- 10. Verify that you are addressing the port correctly. In many applications, device names above C...
- 11. Use the Test Terminal program (wcom32.exe) to troubleshoot communications on a port-by-port b...
- 12. Use the Port Monitor program (portmon.exe) to check for errors, modem control, and status sig...
- 13. Use the Peer Tracer program (peer.exe) to trace driver events.
- 14. Use the Device Advisor to help identify the problem.
- 15. If you have a spare device, try “hot-swapping” devices. If this corrects the problem, the dev...
- 16. Remove and reinstall the latest released driver from the ftp site.
- Adding a Program Group Under the Start Button
- Using Test Terminal
- Testing a VS1000 or RocketPort Serial Hub
- 1. Place a loopback plug on the COM port you are testing. Make sure all connectors are seated fir...
- 2. From the Port menu, select Send Test Data. The program sends out a repeating data stream.
- 3. If further testing is required, select Loopback Test from the Port menu. If the loopback plug ...
- 4. Repeat Steps 2 and 3. If the port now passes the tests, the fault may lie in the interface box...
- Modem Control Signals
- Using Port Monitor
- Starting Port Monitor
- Changing Screen Appearance
- Column Setup
- Report Configuration
- Port Monitor Files
- Port Monitor Variables
- Using Peer Tracer
- Starting Peer
- Log Functions
- Using Peer
- Other Commands
- Using the Device Advisor
- Device Advisor Driver Messages
- Technical Support