Elecraft KPA100 Manual - Manual (Page 4)

4
Customer Service Information
Technical Assistance
You can send e-mail to
[email protected] and we will respond
quickly - typically the same day Monday through Friday. Telephone
assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays
only) at 831-763-4211. Please use e-mail rather than calling when
possible since this gives us a written record of the details of your problem
and allows us to handle a larger number of requests each day.
Repair / Alignment Service (We want to make sure everyone
succeeds!)
If necessary, you may return your Elecraft product to us for repair or
alignment. (Note: We offer unlimited email and phone support to get your
kit running, so please try that route first as we can usually help you find
the problem quickly.)
IMPORTANT: You must contact Elecraft before mailing your
product to obtain authorization for the return, what address to ship it to
and current information on repair fees and turnaround times. (Frequently
we can determine the cause of your problem and save you the trouble of
shipping it back to us.) Our repair location is different from our factory
location in Aptos. We will give you the address to ship your kit to at the
time of repair authorization. Packages shipped to Aptos without
authorization will incur an additional shipping charge for reshipment
from Aptos to our repair depot
.
To ship the unit, first seal it in a plastic bag to protect the finish. Use a
sturdy packing carton with at least 3-in (8 cm) of foam or shredded paper
on all sides. Seal the package with reinforced tape. (Neither Elecraft or
the carrier will accept liability for damage due to improper packaging.)
Elecraft's 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase (or if
shipped from factory, date product is shipped to customer). It covers both our
kits and fully assembled products. For kits, before requesting warranty service,
you should fully complete the assembly, carefully following all instructions in
the manual.
Who is covered: This warranty covers the original owner of the Elecraft
product as disclosed to Elecraft at the time of order. Elecraft products
transferred by the purchaser to a third party, either by sale, gift or other method,
who is not disclosed to Elecraft at the time of original order, are not covered by
this warranty. If the Elecraft product is being bought indirectly for a third party,
the third party's name and address must be provided to Elecraft at time of order
to insure warranty coverage.
What is covered: During the first year after date of purchase, Elecraft will
replace defective or missing parts free of charge (post-paid). We will also
correct any malfunction to kits or assembled units caused by defective parts and
materials. Purchaser pays inbound shipping to Elecraft for warranty repair,
Elecraft will pay shipping to return the repaired equipment to you by UPS
ground service or equivalent to the continental USA and Canada. Alaska,
Hawaii and outside U.S. and Canada actual return shipping cost paid by owner.
What is not covered: This warranty does not cover correction of kit assembly
errors. It also does not cover misalignment; repair of damage caused by misuse,
negligence, or builder modifications; or any performance malfunctions
involving non-Elecraft accessory equipment. The use of acid-core solder, water-
soluble flux solder, or any corrosive or conductive flux or solvent will void this
warranty in its entirety. Also not covered is reimbursement for loss of use,
inconvenience, customer assembly or alignment time, or cost of unauthorized
service.
Limitation of incidental or consequential damages: This warranty does not
extend to non-Elecraft equipment or components used in conjunction with our
products. Any such repair or replacement is the responsibility of the customer.
Elecraft will not be liable for any special, indirect, incidental or consequential
damages, including but not limited to any loss of business or profits.