Toshiba Magnia Z310 - Manual (Page 127)

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Problem Correction
When the denied MAC address is cleared in the
Access Point Configuration Utility, the message
"The deletion of history failed" is displayed.
· The access point may be busy. Wait a while and re-
execute the utility.
· By using the ping command, check whether the
network is disconnected.
· When the network is used from the remote PC, it
must be connected with a community name with
writing authority. Check whether the specified
community name is correct, and the authority is
correctly set up.
When "802.1X" has been set to "Use" (including
mixing) with the Access Point Setting Utility, the
following message appears:
"Enable the rule name and RADIUS server and set
the common secret."
· When you use the 802.1X function, a valid rule name
and RADIUS server must be set. Use "Set RADIUS"
to check that the rule name and RADIUS server
settings are not in error.
802.1X Function Problems
Problem Correction
The following message is posted to the event viewer
application log (source name: TSAPSVC):
"User was denied access."
· Authentication failed. Check the RADIUS server
settings and log.
The following message is posted to the event viewer
application log (source name: TSAPSVC):
"Authentication of user was timed-
out."
· Check whether the IP address, port, and shared
secret of the RADIUS server defined by the access
point setting utility are correct
· Use the ping command to check whether the
RADIUS server responds.
The following message is posted to the event viewer
application log (source name: TSAPSVC):
"Configuration of is invalid."
· Redefine the using the access
point setting utility. If it does not remedy the error,
reinstall the program.
The following message is posted to the event viewer
application log (source name: TSAPSVC):
"Connecting to the access point device driver failed.
Service could not be started. "
· The component may not be installed normally.
Reinstall the component.