Insight remote support service events – HP Onboard Administrator User Manual

Page 163

Configuring the HP BladeSystem c7000 enclosure and enclosure devices 163

Insight Remote Support Service Events

Use the Remote Support Service Events page to monitor service events, send test events, or set maintenance
mode.
A service event is a hardware failure, for example, a problem with an enclosure power supply module or

enclosure fan module. When the BladeSystem Enclosure is registered with Insight Remote Support, service

events are logged and sent to HP. When HP receives a service event, a support case is opened and details

are displayed in the Service Event Log.

NOTE:

To receive email alerts about system events, configure AlertMail on the Enclosure

Information>Enclosure Settings>AlertMail page.

Using Maintenance Mode
Use Maintenance Mode when performing maintenance on a system. During this time, if a service event is

generated, the event will indicate that the system is in maintenance mode. This service event helps HP to
determine whether to open a service case. If maintenance mode is not turned off by the user explicitly during

this time, it is turned off automatically by Onboard Administrator after the selected amount of time has

passed.
To use Maintenance Mode:

Select the Enable Maintenance Mode check box.

Select a time in the Expires in menu.

Click Apply.

Maintenance mode ends automatically when the selected amount of time has passed.

TIP:

To end maintenance mode early, clear the Enable Maintenance Mode check box, and then

click Apply.

Sending a test service event